Shipping Policy

Shipping Policy

Broadened Horizons, Inc. works very hard to ensure complete customer satisfaction around the globe. If you have a problem with any product delivered or service rendered, please contact us and we will do our best to resolve it.

Broadened Horizons utilizes USPS Priority Mail and FedEx unless otherwise requested by the customer. The United States Postal Service (USPS) provides the most timely and cost-effective results in most cases for smaller packages and FedEx for larger. Most orders received by 12 p.m. Mondays, Wednesdays, and Fridays are packaged that same day from inventory and are picked up by USPS the following morning. If there are any expected delays an estimated ship date will be provided whenever possible. As is customary with most businesses, all shipments are FOB origin Maple Grove, Minnesota, USA**. (FOB origin means "Freight on Board origin" or that possession transfers from Broadened Horizons, Inc. to you the customer when the package is accepted into shipment by the shipping provider such as USPS, FedEx, UPS, or DHL. "FOB origin" indicates the buyer pays shipping cost, and takes responsibility for the goods when the goods leave the seller's, or seller partner's premises.)

Insurance: Most shipments are insured for replacement up to $500. USPS does not offer insurance over $500 except in special cases. If you require more than $500 insurance, please contact us requesting FedEx

Please contact us for a Custom Rate Quote on orders over $2000

International Shipments USPS shipments are transferred to customs in your local country and into your local postal system. Delivery Confirmation information is limited to when the shipment is sent, received into customs, and usually though not always delivered. Very rarely are shipments damaged or go missing, but if you lack confidence in your nation's postal system, be sure to specify an insured and trackable shipping methods such as FedEx, UPS, or DHL though these providers typically are about double the cost.
Location	Transit Time	Shipment Method	Est. Cost / Item
Canada	4-6 Days 3-5 Days	USPS Priority Mail (Insurance not available) USPS Global Express	$18 - $55 $35 - $75
UK, Ireland, Europe, Australia, Japan, Korea, Hong Kong, Central & South America, Caribbean, & most other countries	6-10 Days	USPS Priority Mail (Insurance not available)	$24 - $75
	3-5 Days	USPS Global Express	$39 - $99

Transit times are estimates since shipments are sometimes delayed during processing in customs, though this is usually not for more than a few days. Customer is responsible for any import duties or sales and other taxes imposed by your country. In many countries such as Canada and the UK, disability solutions such as the Comfort Carrier are exempt from import duties and taxes and will be appropriately labeled whenever possible. If you are charged such fees, ask about possible exemption status as you may qualify for a refund.

Canada

Duty, Taxes and Handling Fees On Items Mailed to You

United Kingdom

If you are disabled you don't have to pay VAT when you buy equipment that has been designed solely for disabled people or which has been adapted for your use.

VAT reliefs for disabled people. Official Gov Site [PDF version]

Copy, complete and e-mail us the declaration below from section 10 and we can include with your shipment.

or refer to Group 14 of Schedule 5 to the Value Added Tax Act 1983

Importation of goods for disabled persons in the UK:

Eligibility declaration by a disabled person

Please note that there are penalties for making false declarations

Customer

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult VAT Notice 701/7 VAT reliefs for disabled people or contact the National Advice Service on 0845 010 9000 before signing the declaration.

I (full name) ......................................................................................

of (address) ......................................................................................

declare that

I am chronically sick or have a disabling condition by reason of: (give full and specific description of your condition)

and that I am importing the following goods from outside the European Community for domestic or my personal use:

(description of goods)

I claim relief from value added tax

............................................................................... (Signature)

....................................................................................... (Date)

Importation of goods for disabled persons in the UK:

Eligibility declaration by a charity

Please note that there are penalties for making false declarations

Customer

I (full name and status in charity) .............................................

of (name and address of charity) .............................................

declare that the charity named above is importing the following goods from outside the European Community which are to be made available to a specific disabled person or persons for domestic or their personal use:

(description of goods)

............................................................................... (Signature)

....................................................................................... (Date)

* Estimated shipping costs may be adjusted based on an individual product's weight, size, or insurance value requirements.

** FOB origin means "Freight on Board origin" or that possession transfers from Broadened Horizons, Inc. to you the customer when the package is accepted into shipment by the shipping provider such as USPS, FedEx, UPS, or DHL. "FOB origin" indicates the buyer pays shipping cost, and takes responsibility for the goods when the goods leave the seller's, or seller partner's premises.